Risk classification in urgency and emergency: the challenges of nursing

Abstract

Objective: To know the perception of the professional nurse regarding the risk classification in a Reference Hospital for Urgency and Emergency in Traumatology and Orthopedics in Santa Catarina. Method: Qualitative research with an exploratory and descriptive approach. The interview technique with a semi-structured questionnaire was used for data collection. The sample consisted of 20 nurses who work in the emergency service. For data analysis, the precepts of Bardin's Content Analysis were used. Results: To better describe the results, two categories were listed: Difficulties in the risk classification process and The perception of the classification process. The research showed the perception of nursing professionals regarding the risk classification protocol, bringing aspects such as the effectiveness of the protocol, and the difficulties faced daily by the professionals. He also showed difficulties regarding the physical environment that is not adequate. However, it recognizes the effectiveness of the protocol, but realizes that the user still has difficulties in understanding it. Conclusion: It was possible to observe that nursing professionals are aware of the risk classification protocol, being a necessary tool for reliable and streamlined care, according to the needs of each user.