Emergency communication to the family member of the traffic accident victim

Abstract

The aim of this study was to learn about the means of communication with the family member of the traffic accident victim. Qualitative, exploratory, descriptive study, followed the convergent care research, seventeen professionals participated, fifteen Nurses and two Social Assistants assigned to an emergency. Data collection was performed using the self-report technique and subjected to thematic analysis. Nurses are the professionals who communicate the accident to families, by telephone contact, in case of failure, refer to the Social Worker, the means of access to families is the most difficult factor in the process of communicating traffic accidents. This study brings to the knowledge in nursing and health, the urgent action to drive and create protocols and communication flows of traffic incidents to the families of the victims. Important strategy to support the health care provided in emergency spaces and to legitimize integrality and accessibility to health.