The bureaucratization of basic health units and its interference in the humanization of care

Abstract

With the emergence of the movement for the humanization of care, debates about the need to make the experience of SUS users more humanized and less technical have been growing in recent years in the world. The occurrence of this scenario was due to the need to seek changes in the model of primary health care (PHC) focused on the health problem and on meeting the demand of the day. Faced with this reality, this article aimed to analyze the best conduct, procedures that must be performed by health professionals, to promote humanized care in Basic Health Units and, thus, gradually reduce the bureaucratization of UBS. This is a descriptive experience report, with a qualitative epistemological basis, using 08 scientific articles from the last 4 years present in the SciELO and Google Scholar platform. In order for the experience of humanization of care to become a reality in the lives of individuals, many problems must be solved, such as improving the bureaucratization of UBS. The results obtained with the study demonstrate that even with the evolution of the ideal of humanization of care in society, there is still a need for an improvement in the scenario, allowing, in this context, to carry out new studies.